Get started with the GlobalTips Staff App

You can track tips and your available balance, request payouts, personalise your tip page and review your results. Depending on your venue’s setup, you can also manage orders and guest requests, view payment status and accept card payments and tips through GlobalTips Mobile Terminal.

Open the invitation link sent by SMS, confirm your phone number and follow the setup steps. Complete your profile and any verification or bank details requested for payouts. If you have not received an invitation or cannot see your venue, ask your manager to check your access.

You can use the web version to manage tips and payouts. Install the Staff App for the mobile experience. Accepting contactless card payments through Mobile Terminal requires the app, a compatible phone and the feature to be enabled for your venue.

Account verification is part of setting up payouts with the payment provider. You may be asked for personal details, an identity document and your bank account, depending on your country and account requirements. Complete the steps shown in the app before requesting a payout.

Guests open the page through your tipping QR code or link. They can see your photo and tip goal, choose an amount and pay using the options shown on the page. The payment screen shows the tip, any processing fee and the total before they confirm. Leaving a tip is always voluntary.

Open your profile to update your photo and tip goal. Your guest-facing page can show what you are saving for and your progress towards the goal. Keep the photo and description up to date so guests can recognise you and understand your goal.

Home shows your available balance and recent activity. Open the transaction history to review individual tips, distributions, withdrawals and their details. A shared balance is shown separately from your personal balance, so check which balance you are viewing.

Stats helps you follow tip amounts and counts over different periods and compare recent results. Depending on your venue’s setup, it can also show order figures, average tips, guest ratings and reviews, and leaderboards. Use it to understand your progress over time.

Yes, when GlobalTips Mobile Terminal is enabled for your venue and your phone is compatible. Open Terminal and choose Accept a tip for a separate tip or Take payment for a bill payment. Follow the on-screen steps to let the guest pay by tapping their card or supported digital wallet.

With a connected POS, you can select an available table or bill and review the amount to pay. Orders can show settled and outstanding amounts, including partial payments. Without a POS connection, the supported Mobile Terminal flow lets you enter the bill amount manually. The options you see depend on your venue’s integration.

Open Orders and check Needs attention for guest requests or actions awaiting your response. Use I’m on it to acknowledge a request, then follow the available order actions. Where enabled, you can accept or decline an order and track its progress from preparation to completion.

A shared balance contains team tips and shows its members; distribution is managed according to the venue’s setup and your permissions. Savings is a separate feature for setting aside a chosen percentage of your tips and managing transfers. Check the settings available in your account.

Open your personal Balance and choose Withdraw. Select an amount from your available tips, choose a payout option, check the bank details and confirm. You may need to finish identity verification or add bank details before the withdrawal becomes available.

The available payout options, estimated arrival time and any applicable fee are shown in the app before you confirm. Standard and Instant options may be offered, depending on your account. Check the selected option each time; bank arrival times can vary. You can review the withdrawal status in your transaction history.

Some features depend on your venue’s enabled services, POS integration, your role or device compatibility. Check that you are using the intended venue and an up-to-date app. If an option is still missing, ask your manager to confirm your access and the venue setup, or contact GlobalTips through the app’s Contact us section.

Identity and payment verification takes place through the payment-provider setup flow. GlobalTips processes personal information in line with its Privacy Policy and applicable data-protection requirements. Use the verification steps provided in the app, and never share your SMS sign-in code with another person.