Grey Vilnius improves service efficiency and tips with GlobalTips

A large-capacity restaurant serving European and Lithuanian cuisine that improved service flow, increased tips, and reduced tax costs with our solution.
Company
Grey
Challenges

Serving multiple guest zones
Low tips and high POS tax costs

Result

Less time moving terminals
Higher tips from auto-gratuities

65%+
Payments with auto tips
160+
Hours of staff time saved per month
140+
Menu languages used to serve guests with their native language

Grey first adopted GlobalTips in June 2023 for cashless tipping. A year later, they expanded to include interactive menus and payments. Today, Grey uses a mix of materials — plastic stands, 3D polymer stickers, and QR+NFC tip cards — to cover all zones of their spacious venue. The system reduced the need for staff to run terminals across the restaurant, letting them focus on upselling and guest service.

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