Here to Help You

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How can I add new positions to the menu?

You can add new positions in our business console. Our QR menu is dynamic, changes will appear immediately.

Do we still need to bring a paper menu?

The QR menu is usually seen by guests and guests are becoming more familiar with the usage of QR menu, some of our customers stopped using paper menus after the implementation of the QR menu.

Can I collect only reviews, without tips?

You can, but we advise you to use the full range of functionality available in GlobalTips, proven to work in more than 700 restaurants, bars, and cafes.

How can I adjust prices?

You can easily adjust prices in our business console, our QR menu is dynamic, changes will appear immediately.

Can I have the stickers in my own design?

Yes, we support customization of materials.

Can I redirect guests to my social networks?

Yes, you can display links to your social media on the screen after the guest leaves a tip, and recommend subscribing to your groups.

How do I register in your business console?

Leave a request on our website, or contact our office through any available contacts, and we will quickly connect your establishment to one of the chosen services and register you in the business console using your mobile phone number.

Do I have to pay any taxes?

By using GlobalTips the employer does not have to pay any additional taxes for the tips gathered by employees.

Why should I switch from my paper menu to your digital QR Menu?

The digital QR Menu has many advantages: you don't need to order new paper menus every time, your guests don't have to wait for a waiter to bring the menu, you get feedback from guests, and your employees receive more tips.

Can I have the stickers or cards in my own design?

Yes, we support customization of materials.

Why should I trust you and how do you handle my employees' personal data?

GlobalTips is not a financial organization. Your employee opens an account with our banking partner - Stripe, and that is where all the requested information is provided. GlobalTips does not receive or store your employees' personal information.

Do you only produce stickers and cards? What if I want table tents or large QR code posters?

We have extensive experience working with different material formats, and the QR/NFC cards and 3D polymer stickers we have chosen are the best option for you. We do not recommend producing custom materials because we cannot control the quality of the products.

My kitchen ends work earlier than the bar, how to turn off all the food in your menu?

There is a setting for time for individual menu categories or entire menus. You can set it so that all dishes fall into an automatic stop-list (and return in the morning), but drinks will continue to be available until a different time.

How can I withdraw money from your application?

All the tips collected and distributed to an employee can be withdrawn in a few clicks to their personal bank account via IBAN.

Does the guest need to install a separate app to use GlobalTips?

No, the guest does not need to install a separate app. The guest scans the QR code and a web page with the menu and other functionality opens.

How much does your system cost?

We have a monthly subscription for businesses and a commission for payments from guests (for the time they save not waiting for waiters). The commission on payments for you is 0%.

How can I monitor my staff performance?

You can use our business console and track the performance of individuals or teams based on the collecting mode.

What languages are available in the Menu?

There are 30+ languages available currently and growing.

Can I see which guests are the most loyal?

Yes. Your loyalty program dashboard shows guest progress, point balances, and level history. This helps you recognise and reward your top customers — an essential step for increasing repeat visits.

How long will it take to produce branded materials?

Typically, it takes 2 weeks to manufacture and deliver a batch of branded materials.

Can we publish only positive reviews?

You can redirect guests who leave 5 stars to external review services (Google Reviews and Tripadvisor), and all reviews with 4 stars or less to our internal private system.

Can my accounting department get extracts of all payments through your business console?

Yes, we provide the ability to download extracts of all payments that have passed through our system for any period of time you need.

What type of payments do you support?

We support payments through e-wallets (apple pay/google pay) , bank cards and local bank payment methods.

How do you distribute tips to waiters?

While using the group tipping model you will be able to distribute tips by choosing the percent or certain amount. We save the distribution settings so you wont need to customize the parameters with every new distribution.

What is required to register employees in your system for receiving cashless tips?

To register in GlobalTips, an employee needs to go through a simple verification process and open an account by providing a photo ID.

How do guests track their loyalty benefits?

Whenever they scan your QR menu or open the GlobalTips Guest App, guests see their current tier or point balance, progress towards the next level or reward, and any special offers available to them — ensuring your customer rewards program stays top of mind.

Can I run both loyalty program types at once?

Currently, you can activate either the Levels program or the Points for Rewards program at a time. You can switch between them whenever you like based on your business goals.

What if customers want to leave tips with cash?

If customers prefer to leave cash tips, they are more than welcome to do so. Nevertheless, utilizing our tipping feature is likely to result in more generous tips and increase the overall amount of tips. You can conveniently monitor your tip earnings directly on your GlobalTips business console and mobile app.

What information will I be able to see in the business console?

Depending on which GlobalTips services you enable, you will see a different set of information. Tips, reviews, the configuration of your menu, all incoming payments - everything you want.

Is it difficult to set up a loyalty program?

Not at all. You simply set the base configuration — level structure or point rules — and activate it with one click. Your restaurant loyalty system starts working instantly, tracking guest activity via QR codes.

How can I add new positions?

You can add new positions in our business console. Our QR menu is dynamic, changes will appear immediately.

How can I monitor the performance of my employees and the reviews they receive?

You will have access to a business console, where you can see statistics on tips and reviews received by each of your employees.

Can I customize the suggested tip amount?

Certainly! With GlobalTips, you have the freedom to personalize the suggested tip amounts. You can establish predefined tip percentages or specific tip amounts that match your venue preferences and service standards.

Who sets the discounts and rewards?

The restaurant controls all reward rules — from discount rates and point values to the specific rewards available. You can adjust them anytime in the manager’s dashboard to keep your digital loyalty program fresh and relevant.

What personal information do my employees need to provide to work with your system?

For registration and verification, when an employee opens an account, they must provide a photo of their ID and information about themselves - similar to opening an account with any online bank.

How much do branded cards and stickers cost?

Please contact our managers, and we will calculate the optimal cost of a batch of branded materials for you.

Is it mandatory to install your apps for collecting tips?

It's not mandatory, you can use the web version of our service, but for the convenience of your employees, we recommend using mobile applications.

Can I use your business console to assess the performance of my employees?

Yes, the function of monitoring the performance of your employees is one of the key features.

I don't want to stick anything on the table, how else can it work?

If you don't want our 3D stickers, we can provide plastic cards with QR codes and NFC, which are placed in special holders that will stand on your tables.

What languages are available?

There are 30+ languages available currently and growing.

Can I customise the Levels program for my venue?

Yes. You can name your own levels, choose colours, and add custom icons to fit your brand identity. This makes your guest loyalty program feel truly unique and in line with your restaurant’s style.

What types of loyalty programs does GlobalTips offer?

GlobalTips provides two powerful restaurant loyalty program formats: • Levels – A tiered loyalty program where guests progress through levels to unlock bigger discounts. • Points for Rewards – A flexible points system where guests earn points for every order and redeem them for rewards from your digital menu.

How does the Levels program work?

Our tiered loyalty program lets guests move up through customised levels based on their spending or visit frequency. Each higher level offers increased benefits, motivating guests to return more often and boosting customer retention.

How does it works?

Using our solution, guests can leave reviews both in your internal system (allowing you to work on the quality of service), and on external review services like Google Reviews and Tripadvisor.

I value interaction with guests, I don't want to replace waiters with QR codes.

We don't prevent you from interacting with guests. In fact, with our system, waiters will have more time to actually take care of guests and interact with them, rather than just carrying menus and taking orders.

How should I place your QR codes in my venue?

We will provide you with special polymer 3D stickers for tables, which do not damage your furniture and do not peel off. Each sticker will have a QR code printed on it, opening your digital QR Menu.

How much in tips can an average restaurant collect per month through your system?

Each restaurant, bar, and cafe has its own average monthly turnover. By actively using the GlobalTips system, it's possible to collect several thousand euros per month.

Do guests need to install an app?

No. Guests can join and check their progress directly from your QR menu on any smartphone. However, the GlobalTips Guest App lets them track all their loyalty programs, points, and discounts across multiple venues in one place.

How does the Points for Rewards program work?

With our points-based rewards system, guests earn loyalty points for all purchases. These can be redeemed for exclusive items or offers from your restaurant’s dedicated rewards section in the QR menu — creating a fun and engaging customer rewards experience.

Why do I need your system for ordering without waiters?

Using our solution with the digital QR menu and ordering right from the table, your guests will save time, not having to wait for waiters to first bring the menu, then again to call and wait for waiters to place an order, and then at the end - wait for them a third time to pay. It's more convenient.