Dragon Tail Krakow improves multi-zone service efficiency with GlobalTips

This venue optimized service across its terrace and multiple indoor areas, replaced paper menus, and built guest habits around QR ordering — so most prefer it over terminals.
Company
Dragon Tail
Challenges

Serving guests across multiple zones
Low share of cashless tips

Result

Guests use QR codes independently
Higher tipping levels

11,570
QR menu scans per month allowed DragonTail to fully replace paper menus
230,140
PLN QR payment turnover per month
14,640
PLN cashless tips collected on a monthly basis

Connected in February 2023, Dragon Tail sits in the lively Kazimierz district near the Golden Tulip hotel. Known for its excellent cuisine, cocktails, and shisha, the restaurant has multiple rooms and a summer terrace. Every table is equipped with 3D polymer stickers, allowing guests to browse the menu, order, and pay directly. Over time, guests have grown so accustomed to the system that many say they wouldn’t go back to traditional card terminals.

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